Project Management
is a service offering aligned towards development projects.

	Managing requirements, expectations and experiences of end-users of the solution and select and execute the right model based on project size and complexity
	Risk based project management, phasing of the project and setting of realistic timelines & outlining process and map them to IT needs and identify gaps and variances and recommend how to address these.
	Offshore project office support allowing project manager to spend more time on active management
	Managing budget and burn rates, tracking resources and delivery deadlines.
	Managing/overseeing the implementation cycle to be in line with requirements. Addressing customization needs and fitment into the overall delivery and managing change throughout.
	Plan for testing and rollout of the software application.
	Organizing trainings for the business users and ensure continuity on support.

As a part of the process, we engage with stakeholders and external teams to recommend the right IT partners by:

	Identifying potential software applications/packages vendors & System integrators who will meet the client’s requirements.
	Assist with vendor selection, prepare RFPs/RFIs/RFQs, manage responses, collation and marking of responses, SWOT analysis, reporting back data to decision makers
	Audit of outsourced services, contract review and document KRAs and track them and report back to client management team
	Conducting detailed interaction sessions with key representatives of the business and IT teams of the vendor to get a good understanding of the product, technology, support and other decision making factors. Identifying gaps and customization needs and cost implications on the same. Publishing findings and recommendations and facilitate finalization of the vendor.
	Managing the overall vendor-client relationship.

Service Governance
is a service offering that is aligned towards governance of AO engagements

	aligned to the geographical distribution of the service
	visiting vendor locations, auditing services and sending back SLA and Service Governance reports
	reports are consolidated, reviewed, and analysed for continuous improvement by the onshore service manager
	identify an report gaps where IT and Business SLAs are not aligned and help align them
	identifying areas for implementing health-checks, monitors and alarms to improve quality of service
	find areas where further cost benefits can be realised by bring in more efficiencies